Our Service & Fees

Our Services include:
 

The Service
Outlined below are the two basic elements of our Service, the Full Management and the Letting Only. We do however, maintain a flexible attitude, and are generally able to adapt our Service to meet our client's individual circumstances and needs, for example by providing a part only Service, or occasionally by taking on additional tasks and duties.

Competitive Rates
Our fees are competitive and may be open to negotiation dependent, on the level of service required. We are particularly committed to investment Landlords, especially Buy-to-Let investors, and savings can be made on the smallest of portfolios.

A Personal Service
We pride ourselves in offering a personal and friendly service whilst, at the same time, maintaining the high standard of competence and professionalism expected.

Carefully Selected Quality Tenants
Drawn from a continually updated register, we use our many years of experience and judgement to initially weed out those we do not consider appropriate, as well as establishing whether or not an applicant will be suitable to proceed with a tenancy in the first place, Every prospective Tenant is required to complete a detailed referencing form so that they can be thoroughly referenced and credit checked. In some instances we may also require a guarantor, also thoroughly checked, as a condition of the tenancy.

Out of Hours Service
For our initial meetings with you we will, if necessary, be pleased to visit your property outside normal office hours, at a time that is convenient to you, and thus fit in with your busy schedule. A member of staff can be available on the telephone out of hours.
 

Full Management

This is our fully inclusive Service that provides for the inspection, appraisal and full marketing of the property. It also includes the carrying out of accompanied viewings that will eventually lead to the introduction and vetting of a prospective Tenant. This proving satisfactory, we will then go ahead and prepare the tenancy agreement and an inventory. The Tenant will be checked in against the inventory and at the same time we will also arrange for the transfer of liability of the Council tax and utility accounts.

During the tenancy your property will be entrusted to our ARLA trained staff who will oversee all aspects of the tenancy. This will include the management of the property and carrying out periodic inspection visits. Should these bring to light any maintenance issues we will (within the confines of our Management Agreement) recommend, oversee and account for any necessary repairs.

We provide statements of account, including all income and expenditure, and generally assist with ensuring compliance with Inland Revenue requirements.

Collecting and processing of rental payments is also part of the Service. These will be credited automatically to the Landlord's nominated bank account.

Towards the end of the tenancy we will liaise with the Tenant and renew the tenancy agreement, or arrange to check them out, as applicable. We inspect the property at the end of the tenancy and will expect to find it in as good a condition as it was supplied in at the start of the tenancy - fair wear and tear excepted. We shall hold a security deposit, in excess of one month’s rent, in a separate bank account that is refundable subject to any amounts retained to cover dilapidation. As mentioned previously we are a fully bonded firm, through ARLA, thus giving you additional peace of mind. If the tenancy is to be terminated the property will automatically be re-advertised and re-let at the earliest possible opportunity unless prior notice has been given to the contrary.

Where the property is empty we shall visit at least once each week in the winter periods and once every two weeks in the summer.

This Service is suitable for those Landlords who are not residing locally, or would rather not deal with the Tenants directly, preferring all aspects to be handled by an Agent.

Letting Only

Our Letting Only Service includes the inspection, appraisal and full marketing of the property, the carrying out of accompanied viewings and eventually leads to the introduction and vetting of a prospective Tenant. This proving satisfactory, we will then go ahead and prepare the tenancy agreement and, if required, an inventory at extra cost.

Following this, the first month's rent and a security deposit will be collected. We will hold the deposit until the end of the tenancy. The rent will be credited to the Landlord less our agreed fee. Managing the tenancy, including the maintenance and rent collection, will then be the responsibility of the Landlord.

We maintain a flexible attitude, and are generally able to adapt our service to meet our client's individual circumstances and needs, for example by providing a part only service, or alternatively by taking on additional tasks and duties.

Our Fees

For our standard comprehensive Full Management service we have a very simple fee scale where we charge only a management commission – there is no set up fee and no administration fee and we only get paid once you, the Landlord, start receiving rent. Our Letting Only service is a single one off fee. Simple and hassle free – just the way we like it!

Full Management: For this service we charge an ongoing management fee based upon our aim to always tailor a service that responds to the individual needs of our client. Our actual commission level is dependent upon the level of service required, but is always very competitive, and one which we will be more than happy to discuss with you.

Letting Only: To carry out this service we will charge 75% plus VAT of the first month’s rent.  This service includes an inventory service and final check out at no extra cost.


For both our Full Management and Letting Only services we are able to provide a Rental Protection and Legal Expenses Warranty. This provides complete peace of mind and is available at a very reasonable extra cost.
 

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